We offer a 30-day 100% money back guarantee* on regular size, single unit product purchases. So, if you are unhappy with a product for any reason, you can return it within 30 days of purchase for a full refund of the purchase price excluding shipping and handling. Follow the instructions below. Be advised that no returns are accepted for a refund or an exchange after the 30-day window for any reason.
* Sample size, product packs, or multiple unit purchases (e.g., Buy 2 Get 1 Free) do not qualify for the Money Back Guarantee.
RETURNS AND REFUNDS
To obtain your refund, you must first contact Member Support in order to obtain an authorized Return Merchandise Authorization (RMA) number. We cannot accept any returns without an RMA number. (To expedite the process, please be ready with the order number from your packing slip.)
To receive a refund, the return must be postmarked within 30 days of purchase. Be sure to clearly print the Return Merchandise Authorization (RMA) number on the outside of return package. Our shipping department is NOT allowed to accept packages without an approved RMA on the outside of the package.
Address return packages to: LurraLife, Attn: RMA# ____, 3075 N. Fairfield Rd, Layton, Utah 84041, USA. We will not accept or issue a refund for any packages marked “return to sender” or “refused”. We will not accept C.O.D. returns. You, as the buyer, are responsible for all costs related to shipping back your item and that the item arrives to us without damage. Return shipping charges will not be compensated for unless the return is a result of our error (i.e., you received an incorrect or defective item). Packages being returned should be insured by you for your protection. If you return a package, we recommend that you obtain proof of shipment. In order to qualify for a refund, you must return all full or empty containers of the product.
After we receive your return, and it is processed, we will issue the refund to the credit card used or – for USA orders – send a check for your refund. If the latter, it is your responsibility to provide a correct mailing address to which the check can be sent. It can take 3-5 business days for the refund to show in your credit card account, depending on your financial institution.
SHIPPING AND DELIVERY
At LurraLife we strive to ship orders immediately – normally within 1-2 business days of processing an order, so you can expect to receive your order within 3-6 business days (depending on your location). Please note that we do not ship on weekends or holidays. Also, please allow more time if you are outside the contiguous United States.
During winter months, we may utilize a cold-weather shipping program in certain geographic regions. This program is designed to prevent damage to productsfrom exposure to extreme weather conditions in certain regions. In these cases, customers waive any claim against the company for delayed shipments.
It is your responsibility as the customer to ensure that the mailing address you provide is correct, complete, and can accept package deliveries. The shipping carrier also advises that recipients make arrangements so that packages can be left in a safe, secure area. The merchant is not responsible for lost or returned orders due to incorrect, incomplete, and/or invalid addresses. Packages that are returned due to an incorrect or invalid address provided by the customer will be subject to additional charges. An email will be sent to the customer’s email address on file requesting a valid shipping address. A new shipping fee will be charged to reship the order. After 30 days with no response, the order will not be resent nor refunded. You are responsible to track the delivery of your order once it has shipped from LurraLife. If you do not receive the package from the shipping carrier/postal carrier for any reason, you are solely responsible for contacting the shipping carrier/postal carrier to coordinate getting your package from them.
If you need an order reshipped to you, you must contact LurraLife Member Support within 30 days of the original orderand you will be charged a USD $15.00 fee forthe reshipment.
Pick Up Policy
There is an option to pick up your product order from the LurraLife Corporate Office during regular business hours. If you select this option, pick-up orders will be held for 90 calendar days – after which the product will be returned to inventory and no refund will be issued. If you later want to claim the product, there will be 10% restocking fee.
By ordering from LurraLife you agree to these terms. You are advised to contact your country’s customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. As the buyer, you are solely responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, other duties, brokerage, and/or delivery fees applied to international shipments. Some countries have shipping restrictions on certain products, contents, or products containing certain ingredients. As the buyer, you are responsible for complying with all applicable international, national, and local laws regulating importation of products that you purchase. If your order is refused delivery by your country’s customs office due to unauthorized product, contents, and/or ingredients, LurraLife is not responsible for any losses or costs incurred by you, the buyer. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. Also, some countries restrict imported supplements to a 90-day supply and must be for your own personal use; losses incurred due to exceeding your country’s limitations will not be refunded. International shipping charges are non-refundable. Please be aware that getting a supplement approved for import often requires extensive, well documented official permits in advanced and not guaranteed to be approved by the other country’s customs office. Thank you for your understanding.
ORDERS AND BILLING
In consideration for the products you order from LurraLife, you agree to pay the sums listed at the time such sums are due and owing. All prices are listed in USD. If a customer's credit card is declined for the payment due, the transaction will not go through in our system. Our Member Support will answer any of your billing questions or concerns within 24 hours. Please always contact them first with any issues you may have. Be sure to reference your order number when contacting customer service. Authorization for the Company to provide and bill for the services and products is obtained by way of your electronic signature, credit card authorization, or voice affirmation as sanctioned by the Uniform Electronic Transactions Act and the Electronic Signatures in Global and National Transactions Act.
Terms of the Rebilling
All accounts are created with Monthly Subscription Program at the time of enrollment. You may choose at any time to disable that feature in the online back office before the next order is processed. Please be advised that you may be charged a 10% restocking fee if cancellation is requested after the order has gone through.
Accounts will be charged at a set time during each month, and the product will be shipped at a set time thereafter. Tracking numbers will be available in the online back office after the product is shipped. The scheduled dates for processing, account charges, shipping or account changes are posted in the online back office and are subject to change by LurraLife from time to time.
Payments will be verified prior to processing Monthly Subscription Program orders. In the event authorization is declined, we may attempt to contact you and reattempt to obtain authorization. If authorization is not obtained by the end of the month’s period, the order will be considered "unprocessed" and will not be included in Commission computation and processing. LurraLife will not be held responsible for Volume shortfalls due to unprocessed orders.
You can voluntarily terminate your account at any time and for any reason in your online back office or by contacting Member Support. The termination is effective immediately, although be advised that processing of the termination request may be delayed until the following month if there is current Volume in the account.
Please be advised that if an Associate is in breach of the Contract, heor she cannot voluntarily or unilaterally terminate their account until the longer of: (i) the last day of the renewal period of the Contract, or (ii) the last day of the period equal to the amount of time such Associate had been in violation of the Contract prior to the Company’s discovery of the breach, but not to exceed one (1) year. In such a case, the Company may elect any and all available remedies for breach of the Contract pursuant to Section 8, and the Associate shall not be entitled to receive any Commissions during such period, as determined by the Company in its sole discretion. An Associate may not voluntarily terminate if their account is not in good standing, as may be evidenced by, but not limited to, any of the following conditions: (i) a temporary account; (ii) an account is on hold, in suspension, or in probation; (iii) the account is under investigation, but no formal discipline has taken place; or (iv) notice of intent to terminate has been sent.
Upon termination of the account, all of the Associate’s rights in and to the Subscription Program and the Associate Business are revoked and terminated. An Associate who voluntarily terminates may re-apply for a new account under a new Sponsor no earlier than three (3) months from the date the Company receives notice of the termination. During this three (3) month period, the voluntarily terminated Associate is not permitted to participate in any Associate Business or have a Beneficial Interest in any Subscription Program.
Chargebacks, Reversals, Credit Card Fraud
Be advised that we handle all chargebacks and reversals as potential cases of fraudulent use of our product offer and/or theft of product. We will immediately close the account and confiscate any funds left in the account and/or funds transferred to another account. In cases where we have provided a product and we have verified that a customer has received, refused, and/or returned product(s), possible actions taken by the Company may include filing a complaint with the Internet Crimes Bureau and/or local authorities or reporting the incident to the appropriate authorities in your jurisdiction to investigate theft of product and possible mail fraud, which is a Federal Crime. All cases of chargeback and reversal requests will be vigorously fought by the Company. If you choose to claim your online transaction was fraudulent, be aware that all activity and IP address information is captured. This digital proof of whom and where the order was placed will be submitted to the proper authorities. This information may be used in a civil and/or criminal case against a personif there is fraudulent use or theft of product(s).
We reserve the right, but undertake no obligation, to actively report and prosecute actual and suspected credit card fraud. We may, in our discretion, require further authorization from purchasers, such as a telephone confirmation of theorder and other information necessary for verification. We reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order. We will also immediately close the account and confiscate any funds left in the account and/or funds transferred to another account. If fraud is suspected, we reserve the right, but undertake no obligation, to submit all records, with or without a subpoena, to all law enforcement agencies and to the credit card company for investigation. We will cooperate with authorities to prosecute offenders to the fullest extent of the law.
DISCLAIMERS AND DISCLOSURES
Your use of the Site and Company services and products is at your sole risk. The products and/or services offered on the site are provided on an "as is" and "as available" basis. All warranties of every kind, whether express or implied, are disclaimed to the fullest extent permissible pursuant to applicable law, including, but not limited to, the disclaimer of any warranties of merchantability, non-infringement, and/or use for a particular purpose. No advice or information, whether oral or written, obtained by you from the Company or otherwise create any warranty not expressly stated in the Agreement.
The Company is not a covered entity for purposes of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), nor is the information provided by you to Company considered protected health information under HIPAA. As such, the additional privacy and security protections afforded to consumers/patients under HIPAA are not contemplated by, nor contained within, the agreement.
The products and the claims made about specific products on or through the Site and Company have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure, or prevent disease. The information provided is for informational purposes only and is not intended as a substitute for informed medical advice or care or any information contained on or in any product label or packaging. You should not use the information on the Site or provided by the Company in any form for diagnosis or treatment of any health problem. If you are pregnant, nursing, taking prescription medication(s), have any medical condition, or suspect you might have a health problem, you are advised to consult your healthcare provider before using any health supplement or starting any diet, exercise, or supplementation program.
Testimonials on the Site and in other Company literature and communications are unverified results that have been forwarded by the users to the manufacturers and/or major Associates of the product or service, and may not reflect the typical purchaser’s experience, may not apply to the average person, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Every person’s physiology and health-related habits are unique, and results vary from person to person. You understand that it is possible that even with perfect use of the product, you will not achieve the results described in testimonials. They are meant to be a showcase of the best results the product has produced and should not be taken as the results a typical user will get. Testimonials are not intended to recommend any health supplement as a drug, as a diagnosis for specific illnesses or conditions, nor as a product to eliminate diseases or other medical conditions or complications. Company makes no medical claims as to the benefits of any products to improve medical conditions.
LurraLife Associates may participate in the pay plan program and earn commissions as outlined in the LurraLife Compensation Plan provided on the Site. All Associates understand before joining or purchasing any product that there are NO guaranteed earnings. Moreover, all income information on the Site and/or from the Company is provided only to explain how the pay plan works. Associates should not participate in the business opportunity under the expectation of earning income if they are not planning to refer others to the products and/or business opportunity. Although it is possible, neither the Company nor its Associates can guarantee you will make a profit simply by signing up as an Associate. It is possible that you will NOT earn any income as an Associate. Moreover, the Company cannot guarantee that Associates will earn income by implementing the training provided. Such materials and information are provided for educational purposes only.
The Site disclaims any responsibility for the accuracy of the content of this website. Visitors assume all the risk of viewing, reading, using, or relying upon this information. Unless you have otherwise formed an express contract to the contrary with the Site, you have no right to rely on any information contained herein as accurate. The Site makes no such warranty.
The Site assumes no responsibility for damage to computers or software of the visitor or any person the visitor subsequently communicates with from corrupting code or data that is inadvertently passed to the visitor's computer from interacting with this website or its contents. Again, visitor views and interacts with this site, or banners or pop-ups or advertising displayed thereon, at his own risk. Moreover, visitor downloads information from this site at this own risk. This Site makes no warranty that downloads are free of corrupting computer codes, including, but not limited to, viruses and worms. Company is not liable for the availability of the underlying internet connection associated with the website.
MODIFICATION TO THE SITE OR SERVICES
We may amend the Agreement from time to time in our sole discretion without specific notice. The latest Agreement will be posted on the Site, and you should review the Agreement prior to using the Site or Company services or products. By your continued use of the Site and/or continued receipt of Company services and products, you hereby agree to comply with, and be bound by, all of the terms and conditions contained within the Agreement effective at that time. Therefore, you should regularly check this page for update and/or changes.
We have attempted to ensure that the information on the Site and otherCompany literature is complete and accurate; however, this information may contain typographical errors, pricing errors, and other errors or inaccuracies. We assume no responsibility for such errors and omissions and reserve the right to: (i) revoke any offer stated on the Site or in Company literature; (ii) correct any errors, inaccuracies or omissions; and (iii) make changes to prices, content, promotions, product descriptions or specifications, or other information on the Site or in Company literature.
You agree to indemnify, defend, and hold harmless the Company, its subsidiaries, its affiliates, and each of their respective members, officers, directors, employees, agents, co-branders, content licensors and/or other partners, employees, and advertising partners from and against any and all claims, demands, losses, damages, expenses, and costs, including reasonable attorneys' fees, whatsoever that any third party may make due to or arising out of content you submit, post to, or transmit through the service; your use of or connection to the service and products (including any activity related to your account, including negligent or wrongful conduct, by you or any other person accessing the Site using your Internet account or using Company services and products); your violations of the Agreement (whether alleged or otherwise); or your violation of any rights of another, whether direct or indirect (including without limitation claims for misrepresentation or malpractice)
LIMITATION OF LIABILITY
You expressly understand and agree that Company shall not be liable to you or any third party for any direct, indirect, incidental, special, consequential and/or exemplary damages including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses even if Company has been advised of the possibility of such damages, to the fullest extent permissible by law for: (i) the use or the inability to use the Site, the products and/or any other products and/or services offered on the Site and/or from the Company; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information, content and/or any other products purchased or obtained from or through the Site and/or from the Company; (iii) the failure to realize any specific result from use of the product or health-related outcome; and (iv) any other matter relating to the website, the products and/or any other products and/or services offered on the Site and/or from the Company. This limitation applies to all causes of action, in the aggregate including, but not limited to, breach of contract, breach of warranty, negligence, strict liability, misrepresentation and any and all other torts. You hereby release Company from any and all obligations, liabilities and claims in excess of the limitations stated herein. If applicable law does not permit such limitation, the maximum liability of Company to you under any and all circumstances will be the amount you paid for the products ordered and paid for on the Site and/or from the Company. No action, regardless of form, arising out of your use of the Site, the products and/or any other products and/or services offered on the Site and/or from the Company may be brought by you more than one (1) year following the event which gave rise to the cause of action. The negation of damages set forth above is a fundamental element of the basis of the bargain between you and Company. Access to the Site and/or the services and products would not be provided to you without such limitations. Some jurisdictions do not allow certain limitations on liability and in such jurisdictions company liability shall be limited to the maximum extent permitted by law.
In order to protect our Associates and ensure the long-term growth and success of LurraLife, we maintain a ZERO tolerance policy towards the sending of spam. Spam email is defined as Unsolicited Commercial Email (UCE). In the event that you send spam email to people without their permission, you risk immediate cancellation of your Associate account and forfeiture of all contacts and commissions in that account. As an LurraLife Associate, you understand that the Company neither condones nor tolerates the sending of unsolicited or spam email by its Associates.
You understand and acknowledge that: (1) It is ILLEGAL to forge Company information and headers in emails, and it is ILLEGAL to neglect to include a valid unsubscribe link in any emails sent out. Anyone caught doing so will be immediately and permanently terminated from LurraLife. (2) All LurraLife Associates are required to download from their Back Office the list of email addresses that have generated a complaint and permanently remove them from their database. If we receive a complaint from the same email address as a previous complaint from an email that was sent more than a week after the original complaint was filed, LurraLife has the right to terminate your Associate account. You are solely responsible for email sent on your behalf. (3) LurraLife also does not allow traffic from traffic exchange websites or other low-quality traffic sources. Any Associate who has what LurraLife considers, by their own discretion, an abnormally low conversion rate from hits to their landing page websites may have their websites turned off and/or be terminated from the Company. (4) LurraLife will immediately terminate your Associate account and suspend all future commissions for violating these policies. You will not be eligible for a refund if you are terminated for violating these policies. We also reserve the right to take legal action against any Associate found violating this policy.
All newsletters, logos, page headers, custom graphics, and icons are trademarks and/or service marks owned by Company. All other trademarks, product names, company names and logos appearing on the Site are the property of their respective owners. The Site contains information, data, software, photographs, graphics, videos, text, images, typefaces, sounds, and other material (collectively "Content") that are protected by copyrights, trademarks or other proprietary rights, and these rights are valid and protected in all forms, media and technologies existing now or developed in the future. All Content is copyrighted as a collective work under the United States copyright laws, and Company owns a copyright in the selection, coordination, arrangement and enhancement of such Content. All rights to such Content are reserved to their respective copyright owners. Except as permitted by the fair use privilege under United States copyright laws, you may not upload, post, reproduce or distribute in any way the Content protected by copyright, or other proprietary right, without obtaining permission of the ownerof the copyright or other proprietary right. Any other use of the Content available on our Site, including reproduction for purposes other than as noted above, modification, distribution, replication, commercial or other use, without our prior written permission, is strictly prohibited.
LurraLife™ is a registered trademark of R&D Global.
Original Holy Tea® and Holy Tea® are registered trademarks of Dr. Miller. Used with permission. All international rights reserved.
O2 Drops® is a registered trademark of LurraLife. ASO® and LTSM® are registered trademarks of Oxigenesis, LLC. Used with permission. All international rights reserved.
If you have questions or comments regarding this Agreement, please contact us at LurraLife Corporate Office, 3075 N. Fairfield Rd, Layton, Utah 84041, USA.